Keep your systems up and running.
Your organization’s network infrastructure is the lifeblood of your business. That’s why our Network Operations Centre and Help Desk are available to help ensure your network stays running at the top of its game.
Think of our Network Operations Centre as the early detection system for your network—one that can also tune up its performance and monitor it for faults. Our centre is staffed 24 hours a day with skilled professionals ready to provide you with remote maintenance, patch management, rebooting devices and tracking remote monitoring systems for alerts.
We will always know when trouble is indicated for your servers, switches, firewalls, routers and apps. If any problem is detected, our engineers troubleshoot it and help get it taken care of right away.
- Improved communication
You can direct all of your IT needs to one core team. The help desk team will respond to the request, use the appropriate resources to find a solution, ensuring full accountability at all times.
- Faster resolution
The NOC and Help Desk staff work at one or two facilities located in different locations to help ensure optimal availability. Each team is fully engaged in all alerts, inbound calls and messages via common tools. Everyone is involved with every support request from the beginning to the end of the process and issue escalation is seamless.
- Improved quality control
Because the NOC and client Help Desk staff work as teams in large rooms instead of individual offices it’s easier for management to ensure that everyone has the information and tools they need to fulfill request tickets with the quality support that you expect.
Our Help Desk is also available to help resolve any issues that might arise. You get the benefit of directing all of your issues to one core team dedicated to seamlessly resolving your network needs in the fastest, most efficient way possible. We know time is money, and we always look out for your bottom line.
Contact us today to see how our Network Operations Centre and Help Desk can improve the quality of your IT network, resolve IT issues faster and give you the peace of mind you need to focus on your core business objectives.