Customer Service |

Tips to Reduce Your Rate of Customer Churn

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By: admin

No business is exempt from customer loss, but the key to lasting success is to keep the rate of customer churn as low as possible. Use these strategies to help you retain a loyal customer base, and prevent your clients from heading towards the competition. What is Customer Churn? Customer churn is defined as the…

Improve your Customer Service – and Bottom Line

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By: admin

When it comes to running a successful business, the importance of superior customer service can’t be forgotten. Consider these statistics: 76% of consumers believe customer service is a measure of how much the business values their patronage. 55% of customers are willing to pay more for the same product if the customer service is better…