service agreement

OEM vs. Aftermarket Supplies – Who Cares?

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Buying or leasing office equipment such as a digital copier or multi-function printer (MFP), typically involves a lease and maintenance agreement, which is defined on a cost per copy basis. Part of this agreement involves the supplies that will be needed on a day to day basis, such as the ink or toner, any of…

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What Questions Should You Ask Your Service Technician?

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Your copier is down again. You’re in the middle of placing a service call when it dawns on you, every time your technician leaves there’s a pile of paper in your recycle bin. Do you know how many impressions they run during a normal service call? Better yet, who’s paying for those copies? Sadly, most…

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What “End of Lease” Means for You

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From that new-car smell to the Styrofoam peanuts that spill out of a shipping box, there’s nothing like the experience of finally acquiring much-needed “stuff” to get us excited and engaged. The same goes for purchasing or leasing new office equipment. And just because you’re leasing your document copiers and printers, not buying them, you [...]
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How to Choose a Digital Copier Service Agreement 6 Things to Consider

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Selecting the perfect digital MFP for your organization is only the first step in getting the most out of your new Xerox equipment. Deciding to buy a vital new piece of equipment also means having a plan for how to service it so that you can work at peak efficiency. You’re previous experience with servicing…

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