Ask These Questions Of Your Cloud Provider, Hughes Office Equipment

Ask These Questions Of Your Cloud Provider

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A cloud service provider is an important member of your business team. When vetting potential candidates consider security, privacy and operational capabilities. Be sure to do your due diligence and ask providers the right questions to make sure they’re a good fit for your company’s specific needs.

Over 90% of companies claim to use some form of cloud computing – CompTIA

Here are six questions to ask to help you choose the right cloud services provider.

  1. Where are your data centers? Your data might be stored across several geographic locations. You need to know where, and make sure they meet your needs, goals and privacy concerns. Knowing where your data is can help you to understand and assess your risks.
  2. How do I access my information? Make sure they offer an access control policy that gives you unlimited access whenever you need it, wherever you are 24/7/365. Ask how to add authenticated users and how they’re verified. Because your data is housed offsite, make sure you know how to access it at all times.
  3. What about maintenance and monitoring? Any provider you choose should utilize comprehensive monitoring tools. Make sure they will keep applications updated and secure. A monitoring system allows your provider to know when there is an issue and your system needs attention. Make sure it includes anti-virus, hardware and software protection, security upgrades and plenty of disk space. Make sure they offer audit trail safeguards as well, for enhanced security.
  4. Ask about two-factor authentication.  Security is paramount! Firewalls, data encryption and anti-virus protection may not be enough. Two-factor authentication adds security.
  5. What are their disaster recovery plans? Any provider you work with should offer protection from natural or man-made disasters. Make sure they provide multiple location redundancy in case of any failure and that adequate security is taken to protect your data.
  6. What about cancellation? Sometimes things just don’t work out. Make sure you know your cancellation options and procedures in advance. Ask if they offer assistance transferring data to your new provider. Have it all outlined in writing before you commit.

These questions can help you choose the right cloud services provider. If you already have one, these questions can help you update your agreement. Ready to learn more? Give us a call for a free technology assessment and let us help you find the perfect solution!


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