Today, most companies would grind to a halt without the key data, records and documents needed for day-to-day business. Even though services like the cloud and Managed IT have made technology much more reliable, outages can still happen and they can wreak havoc on your business if you’re unprepared.
The Dangers of Technology Failure
Think about how hard you job can be when you’re having issues with your smartphone, your tablet or shared databases. Now imagine you’ve lost your data, or your email, maybe your phone system. Documents, sales orders, billings, customer support…gone!
How much would you lose for every hour, or day without this essential information? What impact would this have on your business? This is a key element of designing a backup and disaster recovery plan. You need to identify and prioritize your data by determining:
- Recovery Point Objective (RPO) – What data do you need to regain access to quickly in order to continue or resume operations? While you don’t want to lose any data, older archival material is not critical to operations.
- Recovery Time Objective (RTO) – How quickly do you need to regain access? Within a day? An hour? Less?
Protecting Hardcopy Information
An IDC study found 58% of businesses still rely on hardcopy data. The problem with paper is that the most heavily reliant paper processes are the ones that would be most disrupted by loss. In order to be effective, a disaster recovery plan needs to address this. Fortunately it has become easier to convert paper records into a digital format.
Along with your technical plan, you should also consider the non-technical side:
- Do you have a list of key phone numbers and email addresses for employees, suppliers and customers?
- Do you have a procedure for notifying customers and partners when an incident may impact them directly?
- Have your employees been trained on what to do in the event of an outage?
Backup and data recovery plans should be a part of your document management program. Data loss and outages happen! Let us help to design a data backup and recovery plan for your business. Give us a call today!